Well, my wife's set will be here tomorrow (along with 400 lbs. of other DF) so I'll finally be able to explore the best/easiest method to fix them. I'm sure it will be hot water and precision re-bending though.

Hey everyone, Just saw mention of this thread in the KS comments by GeekJeff. Thought I'd clear some stuff up. Yes, the resin lake sets came in with the first load of KS5 stuff. They were part of what I inventoried while doing the first quality checks. Unfortunately, some of them got... misplaced (m...

Hello everyone. I am Chuck, of Chuck@dwarvenforge.com. I've been meaning to make this post for a while, so as the new DF Customer Support person I'd like to address the issues in this thread. First off- this has NOT been forgotten- certainly not by me. As you all know, there has been some turnover i...

So far, the corners being distorted, AGAIN, is the only thing that isnt fixable IMO. I guess ill have to buy some of the paint for drybrushing. Sad i will have to buy paint to fix my factory paint. ;) I Want to qualify by opinion by stating I have not seen the problem yet. I do not think it is unfi...

Hi everyone, Chuck here- your Customer Support Guru, with some tips on what to watch out for when unpacking your shiny new toys! My wife has pointed out some of these in the "Is it here yet" thread but I thought I'd consolidate things here. First bit of introductory advice- Check each box ...

Thought I'd let everyone know what email the shipping notice will come from so you can preemptively add it to your non-spam filter and make sure you get it. I only have info for our U.S. and Canadian backers but I'll find the address for our overseas shippers and update when I get it. For U.S.A. and...

What about the add-on's. Will they roll out with the first wave (depending on if they share common pieces with Encounters 1-6) or will they be later with the rest (or have their own wave)? This first wave is ONLY Encounters 1-6 (all 4 variations) and NO add-on's. This was the quickest way to get pr...

That is a beautiful sight. What I would like to know is, are the sets sent over as sets? Or its boxes of floors, corners, other stuff. Because if it's just going to be open the Box, verify it's the correct set, seal the Box, slap a mailing label on it, and mil it, I have great faith that they'll be...

What exactly does a quality check entail? :) My lovely wife already answered (yes, I am a lucky man!) but to expand a bit- I grabbed a few random cartons and then pulled a couple of boxes from each to check over all the contents and make sure they're what we're expecting. And essentially exactly wh...

Cool! Thanks for the shapes file. Is this LadySabelle's husband? I'm guessing, from the link. Yes, I am that lucky guy. When I went to attach the file to my post last night it was too big (That's what she said! ;) ). So after looking at Google drive, Drop box, and SketchUp's 3D Warehouse, I remembe...