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Re: RESTOCK UPDATE

Posted: Tue Aug 01, 2017 11:34 am
by DFSuzy
HeroQuestFrance wrote:
Tue Aug 01, 2017 5:25 am
Arghhhh ! Nooooooooooooooooooo
And I do not see the Tudor Floor Add-On Pack (Expertly Hand Painted) in the listing you just sent. :o
Damn it ...

Well anyway thx for the info Suzy.
I'll wait for this doomed restock again but not sure I'll be able to order in few days/weeks.
By the way, I received the unpainted alley intersection ... :x :x :cry:
And I still wait for the Tower Battlements Add-On Pack (Expertly Hand Painted) I've paid in the last order.
But it isn't in your listing so can we use the money of it on my next order instead of the refund ?
Please email me at dwarvenforgeorders@gmail.com.

I sent you an email about this last night.

Thanks!

Re: RESTOCK UPDATE

Posted: Tue Aug 01, 2017 10:56 am
by Rabbit Burner
Suzy - do you know what one of the problems is ?

your just too damn helpful :)

On the Forum or KS comments when people have an issue with an order (or almost anything else) they are advised to contact you. Because when we have had an issue you spare the time to answer personally and sort it out.

You are a pleasure to deal with and so we tell all who need similar advice to contact you.
It felt we were paying you the ultimate compliment as the go to girl/woman/lady/non-robot-issue-sorter-outer. Without realising that we are putting extra strain on your workload

Sorry.

The other constant in the Forum or KS comments is that Dwarven Forge's customer Service is second to none.
No really it is :D
DF excels in what can be the most thankless of tasks and it looks to be all down to you.

Thank you.

Now who is going to win the Superbowl this season? My friend thinks the Cowboys are but I want the Raiders to win...........

Re: RESTOCK UPDATE

Posted: Tue Aug 01, 2017 5:25 am
by HeroQuestFrance
Arghhhh ! Nooooooooooooooooooo
And I do not see the Tudor Floor Add-On Pack (Expertly Hand Painted) in the listing you just sent. :o
Damn it ...

Well anyway thx for the info Suzy.
I'll wait for this doomed restock again but not sure I'll be able to order in few days/weeks.
By the way, I received the unpainted alley intersection ... :x :x :cry:
And I still wait for the Tower Battlements Add-On Pack (Expertly Hand Painted) I've paid in the last order.
But it isn't in your listing so can we use the money of it on my next order instead of the refund ?

Re: RESTOCK UPDATE

Posted: Mon Jul 31, 2017 10:14 pm
by DFSuzy
AWWW! Thanks you guys. I appreciate all of you, too!

Sorry if I seem stressed ... I keep telling myself that we could have worse problems. I am very happy to hear from colleagues in the industry that lots of other companies are very busy now. Woohoo! The nerds have finally taken over the world!

I hope to see many of you at Gencon! If not, I will try to get some pics for you.

Thanks again!

Re: RESTOCK UPDATE

Posted: Mon Jul 31, 2017 9:32 pm
by dice4hire
I also appreciate everything especially being a DF customer from Japan.

Re: RESTOCK UPDATE

Posted: Mon Jul 31, 2017 8:46 pm
by unclebilly
Yes ! Thanks Suzy for all you do. I know it must be like having a bunch of kids that want ice cream then scream that they got the wrong flavor :lol:

Re: RESTOCK UPDATE

Posted: Mon Jul 31, 2017 8:09 pm
by AnimeSensei
Thanks for all you do, Suzy!

Re: RESTOCK UPDATE

Posted: Mon Jul 31, 2017 7:06 pm
by DFSuzy
Animewarped wrote:
Mon Jul 31, 2017 6:51 pm
I for one thank you for all your hard work and the many hours you are putting in :)

In DF we trust!
Thank you, dear! I love my job and you guys are all awesome but I think I need check in on here more ... It's hard to squeeze it in some months.

Thanks to everyone for understanding!

Re: RESTOCK UPDATE

Posted: Mon Jul 31, 2017 6:51 pm
by Animewarped
I for one thank you for all your hard work and the many hours you are putting in :)

In DF we trust!

RESTOCK UPDATE

Posted: Mon Jul 31, 2017 6:47 pm
by DFSuzy
Hi Guys,

We had to delay the restock again for a few days because our warehouse is still getting caught up from the Castle Builder release. We sincerely apologize for the inconvenience.

These items will be restocked:

Lighted Braziers (Painted)
Tavern Accessories (Painted)
Terrcotta (Tudor) Roof (Painted)
Townsfolk (Painted)
Wicked City Accessories (Painted)
Dungeon Passage Pack #1 (Painted)
Curved Corner Pack (Painted)
Basic Cavern Set (Painted)
Chasm Packs (Painted)
Elevation Packs (Painted)
Lava River Pack (Painted)
Lava Cavern Pack (Painted)
Wicked Cavern Add-On Pack (Painted)
Water Cavern Packs (Painted)
Sewer Floor (Unpainted)
Stone Streets (Unpainted)
Stone Wall &Post Pack (Unpainted)
Terrcotta Tudor Roof Pack (Unpainted)
Wicked City Accessories (Unpainted)
Dungeon Passage Pack #3 (Unpainted)
Cavern Floor Pack (Unpainted)

THE CASTLE BUILDER SETS WILL NOT BE RESTOCKED UNTIL EARLY 2018.

We apologize for the inconvenience for this as well.

Thank you everyone.