Shipping to Canada has only one option now?

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dice4hire
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Re: Shipping to Canada has only one option now?

Post by dice4hire » Fri Jan 06, 2017 2:07 am

Teh DF shipping calcularot has always had trouble for me here in Japan. Maybe email Suzy directly about it, and perhaps things can be adjusted. Ive had shipping adjusted several times when i was between the $35 and the $145 tiers.
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Re: Shipping to Canada has only one option now?

Post by jgt4242 » Fri Jan 06, 2017 2:05 am

Hell just decided to test it out...there's no logic there.
I tried putting a simple Stone Flood Add-On Pack, pre-painted, in the cart and see how much shipping would cost.

The set itself cost 60$ and the shipping for this set and this set ONLY would cost...61.54$.

Yep...the shipping price is higher than the set price. That's not right...there must be a bug or something...

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Re: Shipping to Canada has only one option now?

Post by jgt4242 » Fri Jan 06, 2017 2:01 am

dice4hire wrote:I do want to congradulate DF on improving the shipping options to Japan. Before it was a tier system but now the prices vary by each product added to the order.

I do find the initial price a bit high, but it is much better than the old system, which was a jump from one add-on for $35 and the second add-on put it at $145 shipping. The 145 would cover up to about 10-12 sets though, which was not a bad price for such a large order. No smaller 4-5 set orders are a lot easier.

I get pretty much no choice in how it is sent though.
Well I live in Canada and as an example my last order (made last week) costed me about 370$ + 50$ for shipping via USPS for 3 sets wich is totally fine by me. But now if I make the EXACT same order, wich was 1 hamlet set, 1 wicked accessory add-on pack and 1 bridge of valor, all pre-painted, it cost 370$ + about 100$ shipping...WHAT THE HELL?!?!?!? Shipping price is twice as high?!?!? Something must be wrong with their system. No ways it cost that much to ship to Canada, especially from New York to where I live in Quebec...it's like an 8-9 hours road trip actually. Something's not right...

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Re: Shipping to Canada has only one option now?

Post by dice4hire » Fri Jan 06, 2017 1:37 am

I do want to congradulate DF on improving the shipping options to Japan. Before it was a tier system but now the prices vary by each product added to the order.

I do find the initial price a bit high, but it is much better than the old system, which was a jump from one add-on for $35 and the second add-on put it at $145 shipping. The 145 would cover up to about 10-12 sets though, which was not a bad price for such a large order. No smaller 4-5 set orders are a lot easier.

I get pretty much no choice in how it is sent though.
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Re: Shipping to Canada has only one option now?

Post by jgt4242 » Fri Jan 06, 2017 12:58 am

Well...Priority Mail to Canada is again the only shipping option avaible.
Why do they keep removing the UPS option? It's so less pricy!

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Re: Shipping to Canada has only one option now?

Post by jgt4242 » Wed Dec 28, 2016 5:39 pm

AnimeSensei wrote:
jgt4242 wrote:Talked with the lady on the live chat. She added back UPS option for shipping. Case closed lol.
Thanks!
Yeah, DF has awesome customer service. Shipping calculator is jacked, but the customer service is tip top. :)
So true. They always anwers really quickly!

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Re: Shipping to Canada has only one option now?

Post by AnimeSensei » Wed Dec 28, 2016 12:37 am

jgt4242 wrote:Talked with the lady on the live chat. She added back UPS option for shipping. Case closed lol.
Thanks!
Yeah, DF has awesome customer service. Shipping calculator is jacked, but the customer service is tip top. :)
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Re: Shipping to Canada has only one option now?

Post by jgt4242 » Wed Dec 28, 2016 12:20 am

Talked with the lady on the live chat. She added back UPS option for shipping. Case closed lol.
Thanks!

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Re: Shipping to Canada has only one option now?

Post by jchunick » Tue Dec 27, 2016 9:30 pm

jgt4242 wrote:Past order I placed on the website were ship via USPS (because I asked for it since I have problems with UPS where I live) and I paid for standard shipping (wich was about 50-60$ for 500-600$ orders). I tried to put an order on 5 minutes ago and the only option avaible to me now is Priority Mail Express International...wich would cost me about 145$ for my 500$ order...what the hell?!?!?

Is that normal???
Please contact Suzy Simon at dwarvenforgeorders@gmail.com and she should be able to get you sorted out.
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Shipping to Canada has only one option now?

Post by jgt4242 » Tue Dec 27, 2016 8:53 pm

Past order I placed on the website were ship via USPS (because I asked for it since I have problems with UPS where I live) and I paid for standard shipping (wich was about 50-60$ for 500-600$ orders). I tried to put an order on 5 minutes ago and the only option avaible to me now is Priority Mail Express International...wich would cost me about 145$ for my 500$ order...what the hell?!?!?

Is that normal???

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