Customer service after Suzy ...

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jgt4242
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Re: Customer service after Suzy ...

Post by jgt4242 » Thu Mar 01, 2018 3:48 pm

Valorian_Seneschal wrote:
Thu Mar 01, 2018 2:17 pm
jgt4242 wrote:
Wed Feb 28, 2018 9:23 pm
Valorian_Seneschal wrote:
Mon Jan 15, 2018 12:39 pm
The new customer service person is Jesse and he can be reached at orders@dwarvenforge.com
I actually email him last week, but got no answer. Email him back today, just in case.
Is that normal?
Jesse has been out with the flu, until he recovers please email dwarvenforgeinfo@gmail.com
Oh thanks I will do so immediatly!

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Valorian_Seneschal
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Re: Customer service after Suzy ...

Post by Valorian_Seneschal » Thu Mar 01, 2018 2:17 pm

jgt4242 wrote:
Wed Feb 28, 2018 9:23 pm
Valorian_Seneschal wrote:
Mon Jan 15, 2018 12:39 pm
The new customer service person is Jesse and he can be reached at orders@dwarvenforge.com
I actually email him last week, but got no answer. Email him back today, just in case.
Is that normal?
Jesse has been out with the flu, until he recovers please email dwarvenforgeinfo@gmail.com
Nina, Valorian Seneschal

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jgt4242
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Re: Customer service after Suzy ...

Post by jgt4242 » Wed Feb 28, 2018 9:23 pm

Valorian_Seneschal wrote:
Mon Jan 15, 2018 12:39 pm
The new customer service person is Jesse and he can be reached at orders@dwarvenforge.com
I actually email him last week, but got no answer. Email him back today, just in case.
Is that normal?

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Rabbit Burner
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Re: Customer service after Suzy ...

Post by Rabbit Burner » Wed Jan 17, 2018 8:06 am

Valorian_Seneschal wrote:
Mon Jan 15, 2018 2:20 pm
Thanks for the welcome! Everyone feel free to send me a direct message if there are questions out there not getting answered and I will try to catch up, or connect you with the right person to help.
Great to see you on the forums Nina :)

Fabulous to know DF is still keeping up its impeccable Customer service post Suzy.
I am the Game and I want to Play

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Valorian_Seneschal
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Re: Customer service after Suzy ...

Post by Valorian_Seneschal » Mon Jan 15, 2018 2:20 pm

Thanks for the welcome! Everyone feel free to send me a direct message if there are questions out there not getting answered and I will try to catch up, or connect you with the right person to help.
Nina, Valorian Seneschal

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kitenerd
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Re: Customer service after Suzy ...

Post by kitenerd » Mon Jan 15, 2018 12:44 pm

Welcome Senschal!

A rare Nina sighting on the forums! - I feel blessed ;)
"Miniatures?, sure sign of a petty mind!" - 'The Women' 1939

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Valorian_Seneschal
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Re: Customer service after Suzy ...

Post by Valorian_Seneschal » Mon Jan 15, 2018 12:39 pm

The new customer service person is Jesse and he can be reached at orders@dwarvenforge.com
Nina, Valorian Seneschal

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HeroQuestFrance
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Re: Customer service after Suzy ...

Post by HeroQuestFrance » Tue Sep 26, 2017 12:59 pm

Since my problem is with those doomed pilars with LED, I wait for the new ones.
I also emailed Suzy but didn't get an aswer so I went here and discover she left.
So as suggested 2 posts above, I wrote them to the email specified.

I had no answer at all about my issue but they said somewhere in the forum they are going to do something with the pilars. I hope I will remember it and will find the topic again because right now the pilars are still in their package and it's so sad to not be able to use it !

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kodiakbear
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Re: Customer service after Suzy ...

Post by kodiakbear » Tue Sep 26, 2017 2:57 am

DevGuy wrote:
Tue Sep 26, 2017 2:07 am
I didn't know that Suzy had left and I mailed the usual address (same as suggested below) to sort out some replacements with Suzy and have had no response.

I mailed on Sep 8.
I followed up on Sep 16.
I followed up again on Sep 22.

It's now been near three weeks since my original email with no response from DF.
I had a similar issue months and months ago so I sent one email to all three email addresses that I could find on the site at the time, I got a response the next day. My issue was being worked on they just thought they had told me but hadn't. Not sure if it will work for you.

DevGuy
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Re: Customer service after Suzy ...

Post by DevGuy » Tue Sep 26, 2017 2:07 am

I didn't know that Suzy had left and I mailed the usual address (same as suggested below) to sort out some replacements with Suzy and have had no response.

I mailed on Sep 8.
I followed up on Sep 16.
I followed up again on Sep 22.

It's now been near three weeks since my original email with no response from DF.

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