KS4 Replacement Pieces

User avatar
AnimeSensei
Minotaur Lord
Minotaur Lord
Posts: 3509
Joined: Sun Oct 27, 2013 2:03 pm
Location: South Weber, UT

Re: KS4 Replacement Pieces

Post by AnimeSensei » Wed Feb 28, 2018 4:54 pm

While DF has top-notch customer service, this is an issue that I would be heavily surprised to be addressed. They would need to create new molds, produce, possibly paint, ship, and distribute pieces. It's a logistics and financial nightmare. Much better to find an alternative solution, like a preorder of fixed pieces at a discount. It's not good for the consumer, but DF is a small company and the castles KS was pretty tight from what I know from random quotes from Stefan and crew.
106 Resin and 159 Dwarvenite Sets/Packs Owned

Arravis
Orc
Orc
Posts: 164
Joined: Sun Apr 28, 2013 9:44 pm
Location: Huntsville, AL

Re: KS4 Replacement Pieces

Post by Arravis » Wed Feb 28, 2018 4:37 pm

AnimeSensei wrote:
Tue Feb 27, 2018 3:29 pm
My best guess is that -if- we are getting replacement pieces, they are being produced after the KS5 pieces. No reason to delay an entire kickstarter from a financial perspective for a few replacement pieces.
Any official news on this would be appreciated, I'm just worried that it'll be indefinitely put in the back burner. They are errors that they might want people to simply forget. There's no money to be made for them in fixing it, all they have to loose is our trust. Anyway, I just hope this isn't forgotten.

User avatar
AnimeSensei
Minotaur Lord
Minotaur Lord
Posts: 3509
Joined: Sun Oct 27, 2013 2:03 pm
Location: South Weber, UT

Re: KS4 Replacement Pieces

Post by AnimeSensei » Tue Feb 27, 2018 3:29 pm

Arravis wrote:
Tue Feb 27, 2018 3:28 pm
Kryzsko wrote:
Sat Sep 30, 2017 11:48 pm
So do we have to request these replacement pieces (stairs and round floors) or are they going out to everyone that got the original pieces?
Very interested in this.
My best guess is that -if- we are getting replacement pieces, they are being produced after the KS5 pieces. No reason to delay an entire kickstarter from a financial perspective for a few replacement pieces.
106 Resin and 159 Dwarvenite Sets/Packs Owned

Arravis
Orc
Orc
Posts: 164
Joined: Sun Apr 28, 2013 9:44 pm
Location: Huntsville, AL

Re: KS4 Replacement Pieces

Post by Arravis » Tue Feb 27, 2018 3:28 pm

Kryzsko wrote:
Sat Sep 30, 2017 11:48 pm
So do we have to request these replacement pieces (stairs and round floors) or are they going out to everyone that got the original pieces?
Very interested in this.

User avatar
Riley
Orc
Orc
Posts: 210
Joined: Sat Apr 27, 2013 11:00 am

Re: KS4 Replacement Pieces

Post by Riley » Sun Feb 25, 2018 4:35 pm

I would particularly like to get some non-warped Pac-Man pieces.

Talistran
Orc
Orc
Posts: 370
Joined: Sat Apr 26, 2014 9:52 pm

Re: KS4 Replacement Pieces

Post by Talistran » Sun Feb 18, 2018 4:58 pm

Any update on the replacement stairs and pacman pieces? :)

GODofwar
Minotaur
Minotaur
Posts: 1955
Joined: Wed Mar 04, 2015 9:46 pm
Location: Midwest

Re: KS4 Replacement Pieces

Post by GODofwar » Mon Oct 02, 2017 11:05 pm

Give Jesse a break, folks. He just took over and is getting things under control. We're all used to Suzy being online 24/7, which is hardly a fair comparison.

The Chief Least Weasel of Valoria (Pretendant)
Totus KS Delenda Sunt, except KS5
WeaselWarGod

DevGuy
Goblin
Goblin
Posts: 63
Joined: Mon Oct 10, 2016 5:21 am

Re: KS4 Replacement Pieces

Post by DevGuy » Sun Oct 01, 2017 5:17 am

ObLaDi wrote:
Sat Sep 30, 2017 5:03 pm
We apologize for the lack of response; if you haven't heard anything back yet, please email the details to orders@dwarvenforge.com.
DevGuy wrote:
Sat Sep 30, 2017 3:57 pm
Who did you email to get such a quick response Zen? I was in the middle of arranging some replacements with Suzy, bit since she left, not a single reply, and it's been a month now. We were in the middle of this thing then *poof* ... nothing.
Thanks, done.

User avatar
Kryzsko
Ogre
Ogre
Posts: 966
Joined: Sat Nov 16, 2013 12:57 am
Location: Maple Valley, WA

Re: KS4 Replacement Pieces

Post by Kryzsko » Sat Sep 30, 2017 11:48 pm

So do we have to request these replacement pieces (stairs and round floors) or are they going out to everyone that got the original pieces?

User avatar
ObLaDi
Site Admin
Site Admin
Posts: 83
Joined: Mon Jan 12, 2015 4:23 pm

Re: KS4 Replacement Pieces

Post by ObLaDi » Sat Sep 30, 2017 5:03 pm

We apologize for the lack of response; if you haven't heard anything back yet, please email the details to orders@dwarvenforge.com.
DevGuy wrote:
Sat Sep 30, 2017 3:57 pm
Who did you email to get such a quick response Zen? I was in the middle of arranging some replacements with Suzy, bit since she left, not a single reply, and it's been a month now. We were in the middle of this thing then *poof* ... nothing.

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest