KS4 Replacement Pieces

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AnimeSensei
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Re: KS4 Replacement Pieces

Post by AnimeSensei » Tue Feb 27, 2018 3:29 pm

Arravis wrote: Tue Feb 27, 2018 3:28 pm
Kryzsko wrote: Sat Sep 30, 2017 11:48 pmSo do we have to request these replacement pieces (stairs and round floors) or are they going out to everyone that got the original pieces?
Very interested in this.
My best guess is that -if- we are getting replacement pieces, they are being produced after the KS5 pieces. No reason to delay an entire kickstarter from a financial perspective for a few replacement pieces.
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Re: KS4 Replacement Pieces

Post by Arravis » Wed Feb 28, 2018 4:37 pm

AnimeSensei wrote: Tue Feb 27, 2018 3:29 pmMy best guess is that -if- we are getting replacement pieces, they are being produced after the KS5 pieces. No reason to delay an entire kickstarter from a financial perspective for a few replacement pieces.
Any official news on this would be appreciated, I'm just worried that it'll be indefinitely put in the back burner. They are errors that they might want people to simply forget. There's no money to be made for them in fixing it, all they have to loose is our trust. Anyway, I just hope this isn't forgotten.

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Re: KS4 Replacement Pieces

Post by AnimeSensei » Wed Feb 28, 2018 4:54 pm

While DF has top-notch customer service, this is an issue that I would be heavily surprised to be addressed. They would need to create new molds, produce, possibly paint, ship, and distribute pieces. It's a logistics and financial nightmare. Much better to find an alternative solution, like a preorder of fixed pieces at a discount. It's not good for the consumer, but DF is a small company and the castles KS was pretty tight from what I know from random quotes from Stefan and crew.
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Re: KS4 Replacement Pieces

Post by GODofwar » Wed Feb 28, 2018 6:51 pm

AnimeSensei wrote: Wed Feb 28, 2018 4:54 pm While DF has top-notch customer service, this is an issue that I would be heavily surprised to be addressed. They would need to create new molds, produce, possibly paint, ship, and distribute pieces. It's a logistics and financial nightmare. Much better to find an alternative solution, like a preorder of fixed pieces at a discount. It's not good for the consumer, but DF is a small company and the castles KS was pretty tight from what I know from random quotes from Stefan and crew.
Concur. I would be willing to live with the problems for something like this. Redoing molds may be necessary anyway, though, b/c they continue to produce the pieces. But redoing the molds NOW is not likely.

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Re: KS4 Replacement Pieces

Post by GardenDM » Wed Feb 28, 2018 8:35 pm

Perhaps a mini "Back to the Castles" Kickstarter that offers expansions to the castles as well as KS pledges for the most popular castle sets for those who missed it (or those who want MORE) would solve the funding problem and shipping cost problems.

Keep the KS scope tight enough to manage costs and backer sentiment (i.e. maybe $500-$1000 for an all-in pledge for new pieces). And offer returning KS4 backers add-ons packs for the "fixed" replacement pieces in whatever quantities desired at-cost or even lower (depending on how the math all works out).

I'd be in for $500 if it got me some cool new castles stuff and fixes for a few key pieces.

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Re: KS4 Replacement Pieces

Post by DevGuy » Thu Mar 01, 2018 1:38 am

Having spent $10K in just 2 years I for one would not be pleased if DF did not find an agreeable solution for the most egregious faults. I won’t be spending another 10K if they hope we forget - but I don’t think they will, Nate has already said they’d work something out with the stairs and lamps etc.

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Re: KS4 Replacement Pieces

Post by kodiakbear » Thu Mar 01, 2018 2:06 am

natetaylor wrote: Fri Sep 08, 2017 2:24 pm We'll have more information on the specifics of shipping replacement parts and returns, once we have items in hand.

We'll keep you posted!
Nate sir any news on these items?

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Re: KS4 Replacement Pieces

Post by Archimagus » Thu Mar 01, 2018 2:13 am

I would say they will not have an answer till after Chinese New Year. Otherwise we would have already have heard something. Soon. :lol:

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Re: KS4 Replacement Pieces

Post by GardenDM » Thu Mar 01, 2018 11:54 am

I just saw the thread on the new mold for the 8x8 flagstone floor. Reading the tea leaves a bit, but if they redid that mold, perhaps they redid some of the others to "fix" the worst of the issues we've seen. Just speculating here.

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Re: KS4 Replacement Pieces

Post by natetaylor » Thu Mar 01, 2018 3:21 pm

kodiakbear wrote: Thu Mar 01, 2018 2:06 am
natetaylor wrote: Fri Sep 08, 2017 2:24 pm We'll have more information on the specifics of shipping replacement parts and returns, once we have items in hand.

We'll keep you posted!
Nate sir any news on these items?
We're due for an update from the factory very soon.

Will keep you posted!

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