KS4 Replacement Pieces

Post Reply
Talistran
Ogre
Ogre
Posts: 998
Joined: Sat Apr 26, 2014 9:52 pm

Re: KS4 Replacement Pieces

Post by Talistran » Thu Jun 28, 2018 6:58 pm

lostpict wrote:
Thu Jun 28, 2018 9:04 am
So did they make new castle stairs?
Who knows? DF. But they aint talking.

User avatar
lostpict
Minotaur
Minotaur
Posts: 1109
Joined: Tue Mar 16, 2010 6:59 am
Location: Southern Maryland
Contact:

Re: KS4 Replacement Pieces

Post by lostpict » Thu Jun 28, 2018 9:04 am

So did they make new castle stairs?
Regards,

LostPict, Lord High Undertaker of Valoria
Little Men blog - sfdfsfd.wordpress.com

User avatar
dice4hire
Minotaur Lord
Minotaur Lord
Posts: 4987
Joined: Thu May 02, 2013 7:13 pm
Location: Nagoya Japan

Re: KS4 Replacement Pieces

Post by dice4hire » Wed Jun 27, 2018 3:51 pm

I am more interested in when the fixed pieces are in the webstore so I can buy non-defective pieces.
A pretty decent Docent of Valoria

period3
Orc
Orc
Posts: 387
Joined: Mon Apr 04, 2016 8:34 am

Re: KS4 Replacement Pieces

Post by period3 » Wed Jun 27, 2018 3:33 pm

Riley wrote:
Wed Jun 27, 2018 12:13 pm
I was under the impression they would let us know when replacement parts were available. I didn’t see the point in contacting them before then to tell them that I have the exact same problems as everyone else.

Maybe each and every one of us needs to send them an email now?
yeah, that's what I did. Somebody left in February, and no parts were set aside to replace my defective pieces. They are ordering them now from the factory. (pacman piece, lantern posts) I suggest anyone with defective parts send an email.

User avatar
kodiakbear
Minotaur Lord
Minotaur Lord
Posts: 2386
Joined: Sun Dec 01, 2013 1:28 am

Re: KS4 Replacement Pieces

Post by kodiakbear » Wed Jun 27, 2018 12:35 pm

natetaylor wrote:
Wed Sep 06, 2017 12:01 pm
Below are three of the biggest issues that need to be fixed for KS4. For each of these issues, we ask you to write to us at dwarvenforgeinfo@gmail.com if you need a replacement.
I think we need to email.

User avatar
Riley
Ogre
Ogre
Posts: 615
Joined: Sat Apr 27, 2013 11:00 am

Re: KS4 Replacement Pieces

Post by Riley » Wed Jun 27, 2018 12:13 pm

I was under the impression they would let us know when replacement parts were available. I didn’t see the point in contacting them before then to tell them that I have the exact same problems as everyone else.

Maybe each and every one of us needs to send them an email now?

Talistran
Ogre
Ogre
Posts: 998
Joined: Sat Apr 26, 2014 9:52 pm

Re: KS4 Replacement Pieces

Post by Talistran » Wed Jun 27, 2018 11:50 am

Well, let's keep posting until they bother to say something.

Here is my post. Say something about this. More than a few items to discuss DF

User avatar
dice4hire
Minotaur Lord
Minotaur Lord
Posts: 4987
Joined: Thu May 02, 2013 7:13 pm
Location: Nagoya Japan

Re: KS4 Replacement Pieces

Post by dice4hire » Tue Jun 26, 2018 11:58 pm

Unfortunately DF has been totally silent on this. Maybe they communicate well personally via email, but on the forum, they rarely or never follow up on this kind of stuff.
A pretty decent Docent of Valoria

User avatar
dreamlifter
Goblin
Goblin
Posts: 85
Joined: Thu Mar 24, 2016 11:45 pm
Location: Arvada

Re: KS4 Replacement Pieces

Post by dreamlifter » Tue Jun 26, 2018 6:10 pm

Is there an update for replacement pieces? I have not received or heard anything.
natetaylor wrote:
Wed Sep 06, 2017 12:01 pm
Hi all!

I wanted to address some of the issues with KS4 and our plan for fixing the most egregious problems.

But first, know that we take everyone’s comments to heart. Although we don't often respond, we are reading your posts in detail, and discussing the problems and ideas expressed. The factory even reads the forums to see what people think of their work.

We are a very small team, and we can get spread thin quickly, especially when Gencon rolls around. We appreciate your patience and trust in us, and bearing with long periods of silence from us.

On the bright side, we learned a lot from the issues (and sheer scope) of KS4, and won't be repeating the mistakes from that campaign. I believe our execution of KS5 demonstrates our learning from the failings of the previous project. We're continuing to use these learnings to improve the manufacturing and QC process on our end, and I believe it will show in our future offerings (including KS5).

Below are three of the biggest issues that need to be fixed for KS4. For each of these issues, we ask you to write to us at dwarvenforgeinfo@gmail.com if you need a replacement.

The factory has asked that we return the old pieces to them, so we would like to honor this by requesting that you return your replaced pieces when the new ones are shipped.

Thanks for your patience, feedback, and continued support.

Cheers
-Nate

-=-=-=-
KS4 ISSUES
  • LED Lantern Posts:
    Problem: The LED socket on this post comes loose far too easily.

    We and the factory both recognize that we should have done a better job reinforcing the components inside this piece.

    We are going to make some new posts with reinforced internals. We expect to have them before the end of this year.

    If your post doesn’t work, please let us know, and we will send you a replacement.
  • Curved Tower Stairs:
    Problem: These stairs do not fit inside the opening of the floor above due to the tab protruding on the tower walls. In addition, they are extremely hard to use when stacking pre-assembled floors, which makes them more trouble than they're worth for gameplay.

    We apologize for this, it was an oversight on our end. We are making new stairs, which are shorter so they do not extend into the level above. This will solve both issues, at the price of some aesthetics (the distance from the top step to the floor above is a little large).

    This will require new sculpting and molding. We anticipate having these done right after New Year’s.
  • Tower Three Quarter Floor (the “Pac-Man” Piece):
    Problem: The cutout space in not a clean 90 degree angle. While these pieces still function fine, it is bothersome that the angle isn't right.

    According to the factory, the pressure of the mold caused most of these pieces to cast slightly off a 90 degree angle.

    They're making some replacements for us, and we can send them to you when they are ready (est. Dec-Jan).

pacarat
Minotaur
Minotaur
Posts: 1353
Joined: Fri Oct 03, 2014 11:13 am

Re: KS4 Replacement Pieces

Post by pacarat » Wed Apr 18, 2018 11:32 pm

LadySabelle wrote:
Tue Apr 17, 2018 1:36 pm
Chuck@dwarvenforge.com
Thanks!

Post Reply

Return to “Post-Campaign Topics”

Who is online

Users browsing this forum: No registered users and 3 guests