KS4 Replacement Pieces

Saxon1974
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Re: KS4 Replacement Pieces

Post by Saxon1974 » Fri Mar 02, 2018 11:24 am

The small tower battlements don't align that well and the paint scheme is off but not something that is probably worth fixing. As stated the Pac-Man pieces are probably the worst offender.

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AnimeSensei
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Re: KS4 Replacement Pieces

Post by AnimeSensei » Fri Mar 02, 2018 9:46 am

Mainly the tower stairs are too tall and the pac man 3/4 circle floor doesn't have a square cutout section.

viewtopic.php?f=48&t=8311&hilit=pac+man
106 Resin and 159 Dwarvenite Sets/Packs Owned

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Re: KS4 Replacement Pieces

Post by unclebilly » Fri Mar 02, 2018 7:46 am

Kryzsko wrote:
Sat Sep 30, 2017 11:48 pm
So do we have to request these replacement pieces (stairs and round floors) or are they going out to everyone that got the original pieces?
What is wrong with these pieces. I have a lot of the Castle stuff but as of yet had to use any of it so I have never put any of it together. What should I be looking for ?

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Archimagus
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Re: KS4 Replacement Pieces

Post by Archimagus » Fri Mar 02, 2018 12:38 am

The restock sets did not have the corrected pacman pieces. But Chinese New Year is over so we should see something soon.

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Re: KS4 Replacement Pieces

Post by Arravis » Thu Mar 01, 2018 3:46 pm

AnimeSensei wrote:
Wed Feb 28, 2018 4:54 pm
this is an issue that I would be heavily surprised to be addressed.
Nate is an employee, this is a thread started by him saying they would be taking care of exactly this. I'm certain they will address it.

DevGuy wrote:
Thu Mar 01, 2018 1:38 am
I won’t be spending another 10K if they hope we forget - but I don’t think they will, Nate has already said they’d work something out with the stairs and lamps etc.
I'm with you on this... its a niche product that a few spend vast amounts of money on. To leave those people displeased like this would be a disastrous breach of trust for future projects. DF knows this, their customer service has taken care of such issues in the past, I'm confident they will again... just an issue of how long it takes.


Didn't see this when I replied:
natetaylor wrote:
Thu Mar 01, 2018 3:21 pm
We're due for an update from the factory very soon.

Will keep you posted!
Glad to hear that, thanks Nate!

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natetaylor
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Re: KS4 Replacement Pieces

Post by natetaylor » Thu Mar 01, 2018 3:21 pm

kodiakbear wrote:
Thu Mar 01, 2018 2:06 am
natetaylor wrote:
Fri Sep 08, 2017 2:24 pm
We'll have more information on the specifics of shipping replacement parts and returns, once we have items in hand.

We'll keep you posted!
Nate sir any news on these items?
We're due for an update from the factory very soon.

Will keep you posted!

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GardenDM
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Re: KS4 Replacement Pieces

Post by GardenDM » Thu Mar 01, 2018 11:54 am

I just saw the thread on the new mold for the 8x8 flagstone floor. Reading the tea leaves a bit, but if they redid that mold, perhaps they redid some of the others to "fix" the worst of the issues we've seen. Just speculating here.

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Archimagus
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Re: KS4 Replacement Pieces

Post by Archimagus » Thu Mar 01, 2018 2:13 am

I would say they will not have an answer till after Chinese New Year. Otherwise we would have already have heard something. Soon. :lol:

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kodiakbear
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Re: KS4 Replacement Pieces

Post by kodiakbear » Thu Mar 01, 2018 2:06 am

natetaylor wrote:
Fri Sep 08, 2017 2:24 pm
We'll have more information on the specifics of shipping replacement parts and returns, once we have items in hand.

We'll keep you posted!
Nate sir any news on these items?

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Re: KS4 Replacement Pieces

Post by DevGuy » Thu Mar 01, 2018 1:38 am

Having spent $10K in just 2 years I for one would not be pleased if DF did not find an agreeable solution for the most egregious faults. I won’t be spending another 10K if they hope we forget - but I don’t think they will, Nate has already said they’d work something out with the stairs and lamps etc.

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