KS4 Replacement Pieces

User avatar
AnimeSensei
Minotaur Lord
Minotaur Lord
Posts: 4011
Joined: Sun Oct 27, 2013 2:03 pm
Location: South Weber, UT

Re: KS4 Replacement Pieces

Post by AnimeSensei » Fri Mar 02, 2018 9:46 am

Mainly the tower stairs are too tall and the pac man 3/4 circle floor doesn't have a square cutout section.

viewtopic.php?f=48&t=8311&hilit=pac+man
106 Resin and 159 Dwarvenite Sets/Packs Owned

User avatar
unclebilly
Ogre
Ogre
Posts: 704
Joined: Fri Nov 15, 2013 7:47 am
Location: usa

Re: KS4 Replacement Pieces

Post by unclebilly » Fri Mar 02, 2018 7:46 am

Kryzsko wrote:
Sat Sep 30, 2017 11:48 pm
So do we have to request these replacement pieces (stairs and round floors) or are they going out to everyone that got the original pieces?
What is wrong with these pieces. I have a lot of the Castle stuff but as of yet had to use any of it so I have never put any of it together. What should I be looking for ?

User avatar
Archimagus
Orc
Orc
Posts: 346
Joined: Tue Mar 16, 2010 6:59 am
Location: Dublin, Ohio

Re: KS4 Replacement Pieces

Post by Archimagus » Fri Mar 02, 2018 12:38 am

The restock sets did not have the corrected pacman pieces. But Chinese New Year is over so we should see something soon.

Arravis
Orc
Orc
Posts: 194
Joined: Sun Apr 28, 2013 9:44 pm
Location: Huntsville, AL

Re: KS4 Replacement Pieces

Post by Arravis » Thu Mar 01, 2018 3:46 pm

AnimeSensei wrote:
Wed Feb 28, 2018 4:54 pm
this is an issue that I would be heavily surprised to be addressed.
Nate is an employee, this is a thread started by him saying they would be taking care of exactly this. I'm certain they will address it.

DevGuy wrote:
Thu Mar 01, 2018 1:38 am
I won’t be spending another 10K if they hope we forget - but I don’t think they will, Nate has already said they’d work something out with the stairs and lamps etc.
I'm with you on this... its a niche product that a few spend vast amounts of money on. To leave those people displeased like this would be a disastrous breach of trust for future projects. DF knows this, their customer service has taken care of such issues in the past, I'm confident they will again... just an issue of how long it takes.


Didn't see this when I replied:
natetaylor wrote:
Thu Mar 01, 2018 3:21 pm
We're due for an update from the factory very soon.

Will keep you posted!
Glad to hear that, thanks Nate!

User avatar
natetaylor
Ogre
Ogre
Posts: 630
Joined: Wed Nov 06, 2013 12:13 pm
Location: NYC

Re: KS4 Replacement Pieces

Post by natetaylor » Thu Mar 01, 2018 3:21 pm

kodiakbear wrote:
Thu Mar 01, 2018 2:06 am
natetaylor wrote:
Fri Sep 08, 2017 2:24 pm
We'll have more information on the specifics of shipping replacement parts and returns, once we have items in hand.

We'll keep you posted!
Nate sir any news on these items?
We're due for an update from the factory very soon.

Will keep you posted!

User avatar
GardenDM
Ogre
Ogre
Posts: 897
Joined: Sat Jun 08, 2013 2:27 am
Location: Seattle, WA

Re: KS4 Replacement Pieces

Post by GardenDM » Thu Mar 01, 2018 11:54 am

I just saw the thread on the new mold for the 8x8 flagstone floor. Reading the tea leaves a bit, but if they redid that mold, perhaps they redid some of the others to "fix" the worst of the issues we've seen. Just speculating here.

User avatar
Archimagus
Orc
Orc
Posts: 346
Joined: Tue Mar 16, 2010 6:59 am
Location: Dublin, Ohio

Re: KS4 Replacement Pieces

Post by Archimagus » Thu Mar 01, 2018 2:13 am

I would say they will not have an answer till after Chinese New Year. Otherwise we would have already have heard something. Soon. :lol:

User avatar
kodiakbear
Minotaur
Minotaur
Posts: 1988
Joined: Sun Dec 01, 2013 1:28 am

Re: KS4 Replacement Pieces

Post by kodiakbear » Thu Mar 01, 2018 2:06 am

natetaylor wrote:
Fri Sep 08, 2017 2:24 pm
We'll have more information on the specifics of shipping replacement parts and returns, once we have items in hand.

We'll keep you posted!
Nate sir any news on these items?

DevGuy
Orc
Orc
Posts: 209
Joined: Mon Oct 10, 2016 5:21 am

Re: KS4 Replacement Pieces

Post by DevGuy » Thu Mar 01, 2018 1:38 am

Having spent $10K in just 2 years I for one would not be pleased if DF did not find an agreeable solution for the most egregious faults. I won’t be spending another 10K if they hope we forget - but I don’t think they will, Nate has already said they’d work something out with the stairs and lamps etc.

User avatar
GardenDM
Ogre
Ogre
Posts: 897
Joined: Sat Jun 08, 2013 2:27 am
Location: Seattle, WA

Re: KS4 Replacement Pieces

Post by GardenDM » Wed Feb 28, 2018 8:35 pm

Perhaps a mini "Back to the Castles" Kickstarter that offers expansions to the castles as well as KS pledges for the most popular castle sets for those who missed it (or those who want MORE) would solve the funding problem and shipping cost problems.

Keep the KS scope tight enough to manage costs and backer sentiment (i.e. maybe $500-$1000 for an all-in pledge for new pieces). And offer returning KS4 backers add-ons packs for the "fixed" replacement pieces in whatever quantities desired at-cost or even lower (depending on how the math all works out).

I'd be in for $500 if it got me some cool new castles stuff and fixes for a few key pieces.

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest