Page 1 of 13

KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 12:01 pm
by natetaylor
Hi all!

I wanted to address some of the issues with KS4 and our plan for fixing the most egregious problems.

But first, know that we take everyone’s comments to heart. Although we don't often respond, we are reading your posts in detail, and discussing the problems and ideas expressed. The factory even reads the forums to see what people think of their work.

We are a very small team, and we can get spread thin quickly, especially when Gencon rolls around. We appreciate your patience and trust in us, and bearing with long periods of silence from us.

On the bright side, we learned a lot from the issues (and sheer scope) of KS4, and won't be repeating the mistakes from that campaign. I believe our execution of KS5 demonstrates our learning from the failings of the previous project. We're continuing to use these learnings to improve the manufacturing and QC process on our end, and I believe it will show in our future offerings (including KS5).

Below are three of the biggest issues that need to be fixed for KS4. For each of these issues, we ask you to write to us at dwarvenforgeinfo@gmail.com if you need a replacement.

The factory has asked that we return the old pieces to them, so we would like to honor this by requesting that you return your replaced pieces when the new ones are shipped.

Thanks for your patience, feedback, and continued support.

Cheers
-Nate

-=-=-=-
KS4 ISSUES
  • LED Lantern Posts:
    Problem: The LED socket on this post comes loose far too easily.

    We and the factory both recognize that we should have done a better job reinforcing the components inside this piece.

    We are going to make some new posts with reinforced internals. We expect to have them before the end of this year.

    If your post doesn’t work, please let us know, and we will send you a replacement.
  • Curved Tower Stairs:
    Problem: These stairs do not fit inside the opening of the floor above due to the tab protruding on the tower walls. In addition, they are extremely hard to use when stacking pre-assembled floors, which makes them more trouble than they're worth for gameplay.

    We apologize for this, it was an oversight on our end. We are making new stairs, which are shorter so they do not extend into the level above. This will solve both issues, at the price of some aesthetics (the distance from the top step to the floor above is a little large).

    This will require new sculpting and molding. We anticipate having these done right after New Year’s.
  • Tower Three Quarter Floor (the “Pac-Man” Piece):
    Problem: The cutout space in not a clean 90 degree angle. While these pieces still function fine, it is bothersome that the angle isn't right.

    According to the factory, the pressure of the mold caused most of these pieces to cast slightly off a 90 degree angle.

    They're making some replacements for us, and we can send them to you when they are ready (est. Dec-Jan).

Re: KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 12:56 pm
by Harneloot
Superb! - Thanks Nate and DF!

Re: KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 1:23 pm
by kitenerd
Thank-you!

I recognize that this is not a cheap fix for DF, but i admire the fact that this issue is being addressed in such a forthright manner. I appreciate the good communication and commitment to making it right.

Re: KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 2:51 pm
by HeroQuestFrance
Thank you for this post !
I'll wait for the new LED lantern posts then to get a replacement.

Re: KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 4:31 pm
by AnimeSensei
Thank you Nate, Stefan, and crew! Do you need a headcount to know how many pieces to produce?

Re: KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 4:42 pm
by GardenDM
Wowowow!

The large stairs and pacman issues were both the biggest impact and the hardest to fix. Thank you so much for making them right. I haven't personally run into the lantern post issue yet, but knowing there is a fix in the works is reassuring since I've got eight of them.

So glad that you're being proactive on a solution AND taking the lessons forward to KS5. Can't wait for that sweet, sweet Shrine of Sysuul!

Re: KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 7:28 pm
by period3
This makes me feel much better about pledging in KS5...

Re: KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 7:42 pm
by astolat
natetaylor wrote:
Wed Sep 06, 2017 12:01 pm
The factory has asked that we return the old pieces to them, so we would like to honor this by requesting that you return your replaced pieces when the new ones are shipped.
@Nate, if we got unpainted and have already painted our pieces, can we still exchange and do you still want them returned?

Re: KS4 Replacement Pieces

Posted: Wed Sep 06, 2017 11:13 pm
by jgt4242
What about shipping prices? Don't want to sound rude, but I'm waiting for a replacement myself (one from a KS4 set and some missing pieces from a Monster Sewer set...still don't know when they'll be shipped). Do you mean we actually have to pay shipping for the factory mistake? I don't know for most of you, but I live in Canada and here shipping price are crazy stupid high...

Re: KS4 Replacement Pieces

Posted: Thu Sep 07, 2017 1:40 am
by bernyleung
Wow, this is great news. I know that many of these issues have been a real bone of contention. Glad to see that DF is stepping up to solve the problems once and for all.

For myself, it's a wash. I didn't get any of the LED lanterns, I'm not bothered by the stairs, and the pacman pieces perform as advertised despite the nonconforming angle. Besides, I've painted everything. So I'm good.