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Re: KS4 Replacement Pieces

Posted: Sat Dec 22, 2018 9:31 am
by period3
A day or two after I posted this, I got the replacements. Still have a ton of painting to do, but it's progressing. slowly.
period3 wrote:
Mon Dec 17, 2018 2:08 pm
Yes, I sent one in the spring and they said they were waiting for more stock. I will try again.
Vegomatic wrote:
Sun Dec 16, 2018 10:52 pm
period3 wrote:
Sun Dec 16, 2018 8:16 pm
With the castle restock, have the replacement pacman pieces come in (3/4 floors)? Are these still going to be replaced?

I have received mine.
Did you send an email to customersupport@dwarvenforge.com?

Re: KS4 Replacement Pieces

Posted: Mon Dec 17, 2018 4:20 pm
by Riley
I believe there may have been a breakdown in communication between last year’s support team and this year’s. My first replacement request was lost, but my replacement request this summer for stairs and Pac-Man floor pieces arrived last month without advance notice.

The new Pac-Man floors look almost the same as the old, but have a proper 90 degree angle that allows towers to line up nicely with the walls.

Re: KS4 Replacement Pieces

Posted: Mon Dec 17, 2018 2:08 pm
by period3
Yes, I sent one in the spring and they said they were waiting for more stock. I will try again.
Vegomatic wrote:
Sun Dec 16, 2018 10:52 pm
period3 wrote:
Sun Dec 16, 2018 8:16 pm
With the castle restock, have the replacement pacman pieces come in (3/4 floors)? Are these still going to be replaced?
GODofwar wrote:
Tue Nov 13, 2018 5:50 pm



Did we ever get an answer on this one?

The Chief Least Weasel of Valoria (Pretendant)
Totus KS Delenda Sunt
I have received mine.
Did you send an email to customersupport@dwarvenforge.com?

Re: KS4 Replacement Pieces

Posted: Mon Dec 17, 2018 12:59 pm
by GardenDM
If you (anyone) have some time, could you show a comparison of the replacement pieces with the originals? I have some time over the holidays to sort through and figure this out.

THANK YOU!

Re: KS4 Replacement Pieces

Posted: Mon Dec 17, 2018 12:41 pm
by AnimeSensei
I received mine as well.

Re: KS4 Replacement Pieces

Posted: Sun Dec 16, 2018 10:52 pm
by Vegomatic
period3 wrote:
Sun Dec 16, 2018 8:16 pm
With the castle restock, have the replacement pacman pieces come in (3/4 floors)? Are these still going to be replaced?
GODofwar wrote:
Tue Nov 13, 2018 5:50 pm
astolat wrote:
Wed Sep 06, 2017 7:42 pm


@Nate, if we got unpainted and have already painted our pieces, can we still exchange and do you still want them returned?

Did we ever get an answer on this one?

The Chief Least Weasel of Valoria (Pretendant)
Totus KS Delenda Sunt
I have received mine.
Did you send an email to customersupport@dwarvenforge.com?

Re: KS4 Replacement Pieces

Posted: Sun Dec 16, 2018 8:16 pm
by period3
With the castle restock, have the replacement pacman pieces come in (3/4 floors)? Are these still going to be replaced?
GODofwar wrote:
Tue Nov 13, 2018 5:50 pm
astolat wrote:
Wed Sep 06, 2017 7:42 pm
natetaylor wrote:
Wed Sep 06, 2017 12:01 pm
The factory has asked that we return the old pieces to them, so we would like to honor this by requesting that you return your replaced pieces when the new ones are shipped.
@Nate, if we got unpainted and have already painted our pieces, can we still exchange and do you still want them returned?

Did we ever get an answer on this one?

The Chief Least Weasel of Valoria (Pretendant)
Totus KS Delenda Sunt

Re: KS4 Replacement Pieces

Posted: Tue Nov 13, 2018 5:50 pm
by GODofwar
astolat wrote:
Wed Sep 06, 2017 7:42 pm
natetaylor wrote:
Wed Sep 06, 2017 12:01 pm
The factory has asked that we return the old pieces to them, so we would like to honor this by requesting that you return your replaced pieces when the new ones are shipped.
@Nate, if we got unpainted and have already painted our pieces, can we still exchange and do you still want them returned?

Did we ever get an answer on this one?

The Chief Least Weasel of Valoria (Pretendant)
Totus KS Delenda Sunt

Re: KS4 Replacement Pieces

Posted: Tue Aug 28, 2018 3:29 am
by malagrin
Quite a bit of the castle pieces seem to have been restocked but unfortunately not the painted batter bases or the citadel/grand citadel inside wall pack. I will just have to keep checking back in hopes that I did not miss out.

Re: KS4 Replacement Pieces

Posted: Wed Aug 15, 2018 3:49 pm
by GardenDM
LadySabelle wrote:
Wed Aug 15, 2018 2:27 pm
malagrin wrote:
Tue Aug 14, 2018 4:43 am
Did I miss a recent castle restock? I noticed the citadel/grand citadel inside wall is sold out.
Restock is set for September. You're safe.
Hmmmmm, hope I have enough funds leftover from KS6 to pick up some missing LED elements (Gargoyle statues, I'm looking at you!). :)