Pre-shipment Notification

zenako
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Re: Pre-shipment Notification

Post by zenako » Fri Jul 20, 2018 10:08 am

From where I sit, it appears that most KS creators are often in a no win situation with international shipping. Find a cost effective (kinda) way to ship and folks will complain about how long it takes. Find a faster way and different folks complain about the added cost. For the vast bulk of their backers in the US, it is really just which shipper can handle the weight of the packages for a reasonable fee. (UPS, USPS, etc.) Probably the same options they offer on the website. I know my stuff usually arrives via UPS. They don't bark at multiple 30lb boxes and is usually about 10% of the purchase price for the stuff I am getting.

Once you get international shipping and distribution in the mix, that calculus gets a LOT more complicated. Fees, Duties, Tariffs, Taxes, Processing Charges, etc all make actually getting your stuff cost a lot more. On a couple of other KS where some folks are up in arms about the shipping and delivery costs. That is probably why some KS limit where they will accept backers from (or more often just limit where they will ship stuff to).

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Re: Pre-shipment Notification

Post by pacarat » Fri Jul 20, 2018 9:59 am

LadySabelle wrote:
Fri Jul 20, 2018 3:38 am
Thanks, Rabbit Burner. I am just watching the lengths that Jay, foxwander, ObLaDi, and the warehouse team (plus the folks in China) are going to, while trying to get everyone their stuff as quickly as possible. So I thought it might mean something to share the insight I'm getting from my tiny window over my husband's shoulder. I know, it's not enough. Nothing will be until everyone is building with their new dwarvenite.
Appreciate the hard work by all, but I bet if DF posted just a few pics of the warehouse packing/sorting/shipping efforts here on the forum it would go a long way towards alleviating the angst by the vocal minority... giving them a better perspective of the Erinthorish mountain of boxes to be processed... just sayin'.

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Re: Pre-shipment Notification

Post by William » Fri Jul 20, 2018 7:48 am

XarToth wrote:
Fri Jul 20, 2018 4:45 am
If it makes any of the team working so hard feel any better, I'm also in the UK (just down the road from Rabbit looking at his location) and I'm in no rush at all. This way, I can have already backed the next KS before my wife finds out how much I spent on KSV :D Keep up the good work!
I appreciate that kind of thinking and laid back attitude about time. ;)
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Re: Pre-shipment Notification

Post by XarToth » Fri Jul 20, 2018 4:45 am

If it makes any of the team working so hard feel any better, I'm also in the UK (just down the road from Rabbit looking at his location) and I'm in no rush at all. This way, I can have already backed the next KS before my wife finds out how much I spent on KSV :D Keep up the good work!

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Re: Pre-shipment Notification

Post by LadySabelle » Fri Jul 20, 2018 3:38 am

Thanks, Rabbit Burner. I am just watching the lengths that Jay, foxwander, ObLaDi, and the warehouse team (plus the folks in China) are going to, while trying to get everyone their stuff as quickly as possible. So I thought it might mean something to share the insight I'm getting from my tiny window over my husband's shoulder. I know, it's not enough. Nothing will be until everyone is building with their new dwarvenite.
Unless I specifically state that my information is directly from Valoria, my comments are just my own opinions.
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Re: Pre-shipment Notification

Post by Rabbit Burner » Fri Jul 20, 2018 3:25 am

dice4hire wrote:
Fri Jul 20, 2018 12:49 am
Ill bow out of this now, arguing will do no good.
Wise, because it wont change anything and may wind you up even more.
Been there and done that, got broken keyboards to prove it :(

We feel your pain as when you start to think about the why, without insider knowledge its really easy to get sooooo frustrated.

A few years ago we would have been making the same posts, but life has taught us that no matter how simple a process should be, it is not.
In DF's case we get why RoW is done how it is.
We made a point on the KS comments about RoW backers make up 10% of total backers and so DFs focus is on their Core customers which is the US. Don't have a problem with this (as long as we still get our dwarvenite fix).
We understand why they have a 'one size fits all' global overseas shipping strategy, its simpler for them and easier to communicate, but leaves us RoW backers feeling like second class customers. Their customer service proves we are not :)

For us to cope with this and other stresses in life we somehow decided that we are not in a hurry anymore, whether that's driving or waiting for Kickstarters ;)
And life is so much more relaxed, surprisingly so. Still get wound up about complex tax systems and archaic Websites though.
Its so much easy to talk about it than do it, so apologies if this is sounding like some Evangalistic cure to all the stresses in life. Clearly its not.

Just how we cope with not getting our Dungeon til September.
But then when we unbox that first box and whisper 'WoW!' it will all be forgotten.

Oh and thank you Lady S for taking the time out to help us understand :)
I am the Game and I want to Play

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Re: Pre-shipment Notification

Post by dice4hire » Fri Jul 20, 2018 12:49 am

Ill bow out of this now, arguing will do no good.
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Re: Pre-shipment Notification

Post by dice4hire » Thu Jul 19, 2018 10:59 pm

I certainly do not expect or anticipate a team in every country, but why do you need one in every country?
Everything comes from one source, so one team there would be more than enough.

If I remember rightly, DF has prepacked in China before.
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Re: Pre-shipment Notification

Post by LadySabelle » Thu Jul 19, 2018 9:59 pm

dice4hire wrote:
Thu Jul 19, 2018 4:27 pm
A few points:

If you shipped everything from the USA (which was done in earlier Kses) why would it take longer? USA people got their first stuff weeks ago, and ROW are getting their first stuff weeks from now.
The logistics of shipping RoW is far more complex than domestic shipping. Everything would still be held until it all arrived because of this. That is why I said it would take longer. As it is now, RoW will get things shipped the same time as the last container goes out to the US. EDIT: I reread my original post and I actually said "just as long" rather than longer. A small difference, but my point was that it just takes more time to get things out to RoW backers. There's just no real way around this.
dice4hire wrote:
Thu Jul 19, 2018 4:27 pm
The chinese factory seems able to ship containers full of product to DF (seven shipments minimum this time around) but not a few ROW boxes? Don't they need to finish production before having the people to pack containers? Seems to not be the case.
The items shipped to the US are completely unsorted. Workers at the warehouse spend days arranging what comes in for the highest efficiency when pulling individual orders. At the factory, they are doing this step to send directly to RoW at a facility that isn't set up specifically to do that. Each new KS we do is more and more complex (I understand that this is a complaint too) and that means a lot of logistical headaches when getting each backer exactly what they want. It takes a lot of time and effort to get these orders sorted.
dice4hire wrote:
Thu Jul 19, 2018 4:27 pm
As I said in my post here and on the comments, the time does seem about equal if one looks at 100% fulfillment, but DF did decide to fulfill USA early for whatever reason. I still think ROW (especially those of us next door to China) could have gotten some things earlier too.
I understand that you are frustrated. No one likes to wait when other's are getting things before them. But physical distance isn't issue here. It's the logistics of shipping to places without a "home team." As I said, we don't have the financial resources to field a team in every country. It isn't that things are going to US backers early, it's that we have the support structure here, and direct oversight, to get things packed up as it comes in. I'm sorry that this fact caused you to feel left out or overlooked. DF really is trying to get your pledge items into your hands as quickly as they can.
Unless I specifically state that my information is directly from Valoria, my comments are just my own opinions.
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Re: Pre-shipment Notification

Post by dice4hire » Thu Jul 19, 2018 9:21 pm

pacarat wrote:
Thu Jul 19, 2018 7:24 pm
dice4hire wrote:
Thu Jul 19, 2018 6:03 pm
@pacarat I do know in a while I will not remember this much, until next time and next time and next time.
Yep, would be nice if it were a one off, and not a trend.
That is what bothers me more than anything is the trend is getting worse, and even when production is delayed, the DF crew is crowing about how complex and awesome the next KS will be.

I would not mind more frequent and simpler KSes, but DF is not going that way. But that horse is definitely dead, and I had a large part in the beating after its demise.
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