KS5 Official Shipping Update - Updated 8/6/18

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KS5 Official Shipping Update - Updated 8/6/18

Post by ObLaDi » Mon Aug 06, 2018 8:55 am

Greetings, Dungeon of Doom Kickstarter backers!

Your continued patience with our extended shipping process is appreciated. Our first shipment to Australia is in port, but most packages being delivered to destinations outside North America are still in transit by sea.

North America: The good news: all product shipping to North America has landed in the US. About 80% of the product is already at our warehouse (some is still being inventoried). Much is already being shipped as quickly as possible each day. We decided to air freight in the sets that contained painted Elevation Platforms, so they actually beat our last sea freight shipment in, arriving this week. The sea shipment is in a truck headed east from California and will arrive in Connecticut early next week.

One note: we have a packing error to correct: Encounter 15 sets include only one snake instead of 3, and the missing pieces, included in a separate box in the shipment, need to be repatriated with the sets. This will probably delay our ability to ship these sets (among those we’re still awaiting) until the middle of this month.

We started sending out pre-shipment notifications of both the products you will be receiving as well as backordered products when we submit your orders to the warehouse so that you can alert us of any last-minute vacation holds or address changes. We will continue to do this while we wait for all the products to hit the warehouse shelves. Thanks to all of you who have emailed us back with changes - this helps avoid mis-shipments and lost packages. After the shipper receives the order, packs it up and sends it out the door, you will receive a shipping notification with a tracking number. Thanks for your patience with all the notifications.

If, for any reason, you will not be at home to receive shipments during various times in August, please don't hesitate to contact us.

Europe: We are expecting the first wave of shipments to arrive in Germany early this week. It will take about two weeks to process, unload and prepare paperwork to send it out. We will post another update when we have more news.

Australia: The first wave of partial shipments has cleared customs and should be dispatched starting the end of this coming week.

New Zealand, Japan and Eastern/Southern Asia: We will update the post about these shipments in the coming week.

Middle East/South Africa: These shipments will depart the US in about 2 weeks.

If you have specific questions about your order, please e-mail ks5@dwarvenforge.com.


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