Changes in policy for combined orders

See the individual Kickstarter Forums for updates on our Kickstarters. This Forum is for general news about our products.
GODofwar
Minotaur Lord
Minotaur Lord
Posts: 2427
Joined: Wed Mar 04, 2015 9:46 pm
Location: Midwest

Re: Changes in policy for combined orders

Post by GODofwar » Thu Aug 03, 2017 8:09 pm

DFSuzy wrote:
Wed Aug 02, 2017 11:25 am
Hi everyone,

At the request of our warehouse (they are an independent facility), we regret to inform you that we can no longer combine separately placed orders to be shipped together. We apologize for any inconvenience this may cause. If you have any questions or concerns about your order, please contact us at dwarvenforgeinfo@gmail.com.

Thank you to everyone for your understanding. Please contact us if you have any specific issues that you need us to address regarding this policy change.

We sincerely apologize for the inconvenience.
Suzy, what exactly does 'separately placed orders' mean? If a buyer buys KS5 items and specifies that they want X order from the store shipped with it are those 'separate orders' even though submitted at the same time?

There are a lot of ways for use to 'order' so I'm looking for clarification.

TLW
WeaselWarGod

DFSuzy
Orc
Orc
Posts: 124
Joined: Wed Apr 15, 2015 1:08 pm
Location: Indiana

Changes in policy for combined orders

Post by DFSuzy » Wed Aug 02, 2017 11:25 am

Hi everyone,

At the request of our warehouse (they are an independent facility), we regret to inform you that we can no longer combine separately placed orders to be shipped together. We apologize for any inconvenience this may cause. If you have any questions or concerns about your order, please contact us at dwarvenforgeinfo@gmail.com.

Thank you to everyone for your understanding. Please contact us if you have any specific issues that you need us to address regarding this policy change.

We sincerely apologize for the inconvenience.

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests