Changes in policy for combined orders

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Lutharia89
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Re: Changes in policy for combined orders

Post by Lutharia89 » Fri Aug 04, 2017 8:34 am

GODofwar wrote:
Thu Aug 03, 2017 8:09 pm
DFSuzy wrote:
Wed Aug 02, 2017 11:25 am
Hi everyone,

At the request of our warehouse (they are an independent facility), we regret to inform you that we can no longer combine separately placed orders to be shipped together. We apologize for any inconvenience this may cause. If you have any questions or concerns about your order, please contact us at dwarvenforgeinfo@gmail.com.

Thank you to everyone for your understanding. Please contact us if you have any specific issues that you need us to address regarding this policy change.

We sincerely apologize for the inconvenience.
Suzy, what exactly does 'separately placed orders' mean? If a buyer buys KS5 items and specifies that they want X order from the store shipped with it are those 'separate orders' even though submitted at the same time?

There are a lot of ways for use to 'order' so I'm looking for clarification.

TLW
I'm pretty sure what Suzy means is that they will no longer be able to take multiple orders and combine them to cut down on shipping costs. For example:

On Monday you order a batch of caverns for your next weekend's session. (Order #1)

On Wednesday you come up with a cool design to integrate a small underground tower, so you make that purchase as well. (Order #2)

Prior to the policy shifts, Suzy was able to run like a rabbit to the warehouse and ask them to hold Order #1 so you could combined it with Order #2 to reduce overall shipping costs. (Something not many companies with this scale of orders can normally do, mind you.)

Assuming this has caused more headache for the warehouse and an obvious backlog of orders, the executive decision from the warehouse leaves us at a point where we should know what we're looking to buy right off the bat, and if we have extra orders we wish to make, we adult up and pay the full shipping cost.

Suzy, feel free to correct me if I am wrong! :)
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GODofwar
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Re: Changes in policy for combined orders

Post by GODofwar » Thu Aug 03, 2017 8:09 pm

DFSuzy wrote:
Wed Aug 02, 2017 11:25 am
Hi everyone,

At the request of our warehouse (they are an independent facility), we regret to inform you that we can no longer combine separately placed orders to be shipped together. We apologize for any inconvenience this may cause. If you have any questions or concerns about your order, please contact us at dwarvenforgeinfo@gmail.com.

Thank you to everyone for your understanding. Please contact us if you have any specific issues that you need us to address regarding this policy change.

We sincerely apologize for the inconvenience.
Suzy, what exactly does 'separately placed orders' mean? If a buyer buys KS5 items and specifies that they want X order from the store shipped with it are those 'separate orders' even though submitted at the same time?

There are a lot of ways for use to 'order' so I'm looking for clarification.

TLW
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DFSuzy
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Changes in policy for combined orders

Post by DFSuzy » Wed Aug 02, 2017 11:25 am

Hi everyone,

At the request of our warehouse (they are an independent facility), we regret to inform you that we can no longer combine separately placed orders to be shipped together. We apologize for any inconvenience this may cause. If you have any questions or concerns about your order, please contact us at dwarvenforgeinfo@gmail.com.

Thank you to everyone for your understanding. Please contact us if you have any specific issues that you need us to address regarding this policy change.

We sincerely apologize for the inconvenience.

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