KS4 Replacement Pieces

User avatar
dice4hire
Minotaur Lord
Minotaur Lord
Posts: 5349
Joined: Thu May 02, 2013 7:13 pm
Location: Nagoya Japan

Re: KS4 Replacement Pieces

Post by dice4hire » Thu Sep 07, 2017 2:44 am

I am glad to see this kind of post from DF.
A pretty decent Docent of Valoria

User avatar
William
Minotaur Lord
Minotaur Lord
Posts: 4034
Joined: Tue Mar 16, 2010 6:59 am
Location: Kent, WA

Re: KS4 Replacement Pieces

Post by William » Thu Sep 07, 2017 1:59 am

Ditto to a tee... 8-)
Sir William of the Basalt Region of Mythras
( aka: Rock Breaker Bill - Column Barron of BRoM )

bernyleung
Minotaur
Minotaur
Posts: 1200
Joined: Thu Mar 10, 2016 11:52 am

Re: KS4 Replacement Pieces

Post by bernyleung » Thu Sep 07, 2017 1:40 am

Wow, this is great news. I know that many of these issues have been a real bone of contention. Glad to see that DF is stepping up to solve the problems once and for all.

For myself, it's a wash. I didn't get any of the LED lanterns, I'm not bothered by the stairs, and the pacman pieces perform as advertised despite the nonconforming angle. Besides, I've painted everything. So I'm good.

User avatar
jgt4242
Orc
Orc
Posts: 296
Joined: Thu Dec 08, 2016 1:45 am
Location: Canada

Re: KS4 Replacement Pieces

Post by jgt4242 » Wed Sep 06, 2017 11:13 pm

What about shipping prices? Don't want to sound rude, but I'm waiting for a replacement myself (one from a KS4 set and some missing pieces from a Monster Sewer set...still don't know when they'll be shipped). Do you mean we actually have to pay shipping for the factory mistake? I don't know for most of you, but I live in Canada and here shipping price are crazy stupid high...

astolat
Orc
Orc
Posts: 394
Joined: Sun Mar 06, 2016 1:36 pm

Re: KS4 Replacement Pieces

Post by astolat » Wed Sep 06, 2017 7:42 pm

natetaylor wrote:
Wed Sep 06, 2017 12:01 pm
The factory has asked that we return the old pieces to them, so we would like to honor this by requesting that you return your replaced pieces when the new ones are shipped.
@Nate, if we got unpainted and have already painted our pieces, can we still exchange and do you still want them returned?

period3
Orc
Orc
Posts: 403
Joined: Mon Apr 04, 2016 8:34 am

Re: KS4 Replacement Pieces

Post by period3 » Wed Sep 06, 2017 7:28 pm

This makes me feel much better about pledging in KS5...

User avatar
GardenDM
Minotaur
Minotaur
Posts: 1562
Joined: Sat Jun 08, 2013 2:27 am
Location: Seattle, WA

Re: KS4 Replacement Pieces

Post by GardenDM » Wed Sep 06, 2017 4:42 pm

Wowowow!

The large stairs and pacman issues were both the biggest impact and the hardest to fix. Thank you so much for making them right. I haven't personally run into the lantern post issue yet, but knowing there is a fix in the works is reassuring since I've got eight of them.

So glad that you're being proactive on a solution AND taking the lessons forward to KS5. Can't wait for that sweet, sweet Shrine of Sysuul!

User avatar
AnimeSensei
Minotaur Lord
Minotaur Lord
Posts: 5498
Joined: Sun Oct 27, 2013 2:03 pm
Location: South Weber, UT

Re: KS4 Replacement Pieces

Post by AnimeSensei » Wed Sep 06, 2017 4:31 pm

Thank you Nate, Stefan, and crew! Do you need a headcount to know how many pieces to produce?
100 Resin and 237 Dwarvenite Sets/Packs Owned

User avatar
HeroQuestFrance
Ogre
Ogre
Posts: 976
Joined: Wed Dec 28, 2011 4:02 am

Re: KS4 Replacement Pieces

Post by HeroQuestFrance » Wed Sep 06, 2017 2:51 pm

Thank you for this post !
I'll wait for the new LED lantern posts then to get a replacement.

User avatar
kitenerd
Minotaur Lord
Minotaur Lord
Posts: 3526
Joined: Mon Apr 29, 2013 3:47 pm
Location: Redwood Empire

Re: KS4 Replacement Pieces

Post by kitenerd » Wed Sep 06, 2017 1:23 pm

Thank-you!

I recognize that this is not a cheap fix for DF, but i admire the fact that this issue is being addressed in such a forthright manner. I appreciate the good communication and commitment to making it right.
"Miniatures?, sure sign of a petty mind!" - 'The Women' 1939

Post Reply

Return to “Post-Campaign Topics”

Who is online

Users browsing this forum: No registered users and 24 guests