It’s late July! It’s late July!

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Re: It’s late July! It’s late July!

Post by Law » Mon Jul 22, 2019 8:03 am

Thanks for the reminder of the rolling containers. That was my bad, I’d forgotten that they began shipping KS5 before they had all of it in the warehouse. That does affect the analysis of the wait times.

In the end, I’m not sure what the best approach is. Some people HAD been asking for smaller KS campaigns - to be manageable financially and to reduce these kinds of issues. Personally, I’d love that - I’m running out of storage space! But in all seriousness, I think DF itself could benefit from giving its own products some breathing room. Let people catch up! Let them buy castles and cities and Doom - milk the older stuff as much as you can. Smaller campaigns could benefit everyone - fans get to complete their collections and DF gets a better return on the tooling and costs incurred by these marathon campaigns (financial AND personal costs! They’re a lot of work!)

But beyond that - I don’t know. I only wanted to flag the issue, because it felt like it was being ignored. In all the talk of production delays and so on, it felt like everyone was treating “The latest KS is shipping!” as the end goal and nothing else to fix. But I do think they should look into what - IF ANYTHING - could be done to streamline that last stage. Because, again, from a customer perspective, being told you spent $2-4000 on something that is officially “shipping” and you might have to wait another 2 months for... look, if nothing can be done, nothing can be done, but let’s at least think about it.

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Re: It’s late July! It’s late July!

Post by dice4hire » Mon Jul 22, 2019 7:23 am

I know they cannot answer everything here. I have way too many posts and I occasionally mark everything read just to clear out threads I am not going to reply to. (I used unread posts to find stuff quickly)

O do wish they would show more responsiveness to talking about business plans. They are good with pieces and add-ons, but they sure just do everything else their way.
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Re: It’s late July! It’s late July!

Post by Rabbit Burner » Mon Jul 22, 2019 6:36 am

Law wrote:
Sun Jul 21, 2019 12:21 pm
MrMorden wrote:
Sun Jul 21, 2019 10:47 am
...
...

I remember posting DoD pics and seeing people posting “still waiting on mine!” well over a month after I had my order. That’s crazy. We don’t live in a world where people wait a month or two to receive in stock product. Especially when they waited a year already. And paid on average $1500 for it.

....
Oh it was longer than a month !

But you cannot ship it if you do not have it, like d4h says its not the warehouse that is the issue its the multiple container deliveries from the manufacturer.

So a few points to make :)

Most rave over the bigger more spectacular sculpts the DF produce (we are some of those), but that of course makes manufacturing more complex.

The PMs being over 2 months after the KS closes does seem an awfully long time, we assume this is because of post KS adjustments to packs and new add-ons as requested by backers.

All the product should be sculpted and the KS just a marketing tool to see how much they need to manufacture. Many Kickstarters work like this, but then not many react to backer feedback like DF do.

CD was more complicated because the reopened the PM to add more options.

In short if DF did have all the sculpts and SKUs finalised before the KS, those sculpt are smaller and less complex and the PM was hot on the heels of the KS then yes we would probably get our dwarvenite sooner, but we would not necessarily be getting the all the dwarvenite we want - there would be no Dreadhollow banks for instance, no Alley Intersections, apparently no waterfalls. KS6.66 banks would not be as flexible.

You cannot always have the flexibility that DF provide and a quick turnaround

The obvious result would be put back delivery date by x amount. This makes some sense though we dont think in isolation any of the above would make the KS late, but certainly make it more prone to being late.

This also leads to the question what does the KS delivery date actually mean.
It should mean that all backers get their pledge by this date. Many Kickstarters interpret this as to start delivering by this date.

Would adding 3 months to the delivery date make a big difference to the average backer? We do not consider ourselves as average ;) certainly with DF as we know we will get it and within a few months of the delivery date specified. But others are not so laid back.

Making smaller Kickstarters does make sense, we enjoy the Big Kickstarters but they are hard work for everyone involved, smaller ones would alleviate the workload, but would require more Kickstarters per year if DF need the same turn over in funding per year as the big Kickstarters provide.

This makes it more likely to begin a Kickstarter before the previous has delivered, which puts many backers off. We did not back MBA harbours, which now that we got their Urban Kickstarter we wished we had.

There is no magic remedy, but DF should be looking at the big picture and looking at what works and what does not, where they can improve. They should be taking in all feedback from all sources, this forum, FB etc about all topics, from customer interaction to ideas (*cough Starship *cough) to suggestions on stock control. As like all good companies they should be retrospectives following all major deliveries on all aspects.

Whilst we would like more DF interaction on here we do not think they need be answering every DooFer query and suggestion.
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Re: It’s late July! It’s late July!

Post by Riley » Sun Jul 21, 2019 7:42 pm

dice4hire wrote:
Sun Jul 21, 2019 6:40 pm
I wish my glasses were that rose-colored.
You mean these? 😍

Nah. I’m just noting an opportunity for DF to do differently. It’s more likely that they will do just as they have done previously.

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Re: It’s late July! It’s late July!

Post by Oldent » Sun Jul 21, 2019 7:01 pm

Tenbears wrote:
Sun Jul 21, 2019 6:54 pm
If nothing else I would have expected a sales rep to have commented on this thread or the painting thread by now.

Tenbears
I hope the ignore this myself.
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Re: It’s late July! It’s late July!

Post by Tenbears » Sun Jul 21, 2019 6:54 pm

If nothing else I would have expected a sales rep to have commented on this thread or the painting thread by now.

Tenbears

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Re: It’s late July! It’s late July!

Post by dice4hire » Sun Jul 21, 2019 6:40 pm

I wish my glasses were that rose-colored. DF has said since KSIII that they are doing everything more quickly and working on more before the campaign starts, but they always are scrambling mid campaign to get things done.

Simply, they are trying to do too much. Too many crazy sculpts and too many new things each KS. They are setting a too ambitious goal for themselves,and indeed a goal higher than the customers would put on them. Did CF need to have all fifteen encounters PLUS the lava they originally intended to pout into it? How many people would have expected that, or based their purchase on having all that variety?

If they had done encounters 1-11 and one of encounters 12-15 (or 16 for lava) I think everyone would have thought it was well done. Maybe do two of the big encounters.

DF is really doing all this to themselves.
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Re: It’s late July! It’s late July!

Post by Riley » Sun Jul 21, 2019 5:44 pm

I would like to think that the success of KS 6.66 and the delayed launch of KS7 will allow DF to be more pessimistic/realistic in their future delivery estimates.

First, they have several more months to get the KS7 sculpts finished, and hopefully they can get more production issues identified and worked out even before the campaign starts.

Second, if they plan to alternate KSX’s with KSX.XX’s they can anticipate more frequent cash infusions, and will have less need to rush/hope for early delivery of KSX so they can start KSY.

I hope.

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Re: It’s late July! It’s late July!

Post by dice4hire » Sun Jul 21, 2019 5:16 pm

I do not think the problem now is how long it takes the warehouse to ship out items, but how long it takes DF to get product to the warehouse. In the last update they said that some containers were arriving soonish, then some more not so soon in August ad then finally some not soon at all in October.

Really that is the problem. Yes, DF is not crazy late, but if they are late every time, it is a problem that needs to be worked on.

I liked the timeline above, and I agree the PMs should be coming soon, like in a month or so. Run them fast and get things going at the factory. It can be smoother.
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Re: It’s late July! It’s late July!

Post by MrMorden » Sun Jul 21, 2019 5:06 pm

Law, I agree there are delays for which DF can be considered responsible, and some others that are beyond their control. I just meant we need to distinguish between the two, which you seem to agree with. 👍

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