I'm so sorry you didn't get responses to your earlier communications. (The KS comments are particularly hard for us to respond to.) A newly hired customer service staff member, Jesse, is coming up to speed on all our operations and I will forward your request to him and cc you. Our process is to sen...

We apologize for the lack of response; if you haven't heard anything back yet, please email the details to orders@dwarvenforge.com. Who did you email to get such a quick response Zen? I was in the middle of arranging some replacements with Suzy, bit since she left, not a single reply, and it's been ...

Yes, there are unpainted sets in the restock order.

Hi, folks, we are doing a restock, due in our warehouse in January 2018. Included are many of the KS4 items that are out-of-stock - Erinthor Mountains and Corner Walls are included - as well as some Dungeons, Caverns and City Builder sets. We are in the process of setting up a reservation system for...

You might find that the sample configurations that we put together at this link might help:

https://photos.google.com/share/AF1QipO ... 5ZbnJNUnhB

Will do - give us a day or so.

dice4hire wrote: ↑Tue Sep 12, 2017 8:12 pm DF: Could we please get large pics of the new stuff (Lava bridge and such especially)somewhere? The pics on the PM are really small and low resolution.

Hi, if we missed giving you a badge for KS5, please send dwarvenforgeforums@gmail.com the email address you used for KS5 and we can assign the badge.

Hi, please send your avatar to dwarvenforgeforums@gmail.com and let me take a look at the problem.

If you have any questions about your orders, please do not hesitate to email dwarvenforgeinfo@gmail.com. We will never have another Suzy, but the customer service rep position is being addressed. We appreciate your patience.

Hi, thanks for the suggestion - I moved this topic to a new Forum just for Pledge Manager questions.

bernyleung wrote: ↑Wed Aug 30, 2017 10:03 am Shouldn't this thread be moved to KS5?